For December 2022 SLO Reporting - Mail failed the SLO for Errors.
The SLO agreed was: 1%.
The Performance achieve was: 1.71%.
Please investigate the reasons behind not meeting the SLO and provide a clear summary on this task identifying whether:
- the failure was transient due to factors outside of the teams control, or
- the failure was preventable and clear steps have been taken to investigate and implement controls to minimise the risk of failing in January 2023.