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Maniphest T7827

Visual editor is not working properly for a bunch of users.
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Description

As a user has pointed out, our wikis are experiencing problems with visual editor, and it seems like this problem is out of the hands of the bureaucrats to fix: https://awesomegames.miraheze.org/wiki/Topic:Wbcawtw4bsjcakmh

Is there anyway that this can be fixed?

Event Timeline

Seewater514 created this task.Aug 17 2021, 17:30
Herald added subscribers: Unknown Object (User), RhinosF1, Reception123. · View Herald TranscriptAug 17 2021, 17:30
Agent_Isai triaged this task as Normal priority.Aug 17 2021, 17:51
Agent_Isai subscribed.

Per what Void said on Discord, "If VisualEditor suddenly stops appearing for anyone else, all they need to do is cycle the option in Special:ManageWiki/namespaces to enable VE in that namespace. Even if it is currently enabled, disable it and re-enable it."

Please try the steps above and report back to this task if it fixes it/doesn't fix it. Thanks!

Allistayrian subscribed.Aug 18 2021, 15:40

If VisualEditor suddenly stops appearing for anyone else, all they need to do is cycle the option in Special:ManageWiki/namespaces to enable VE in that namespace. Even if it is currently enabled, disable it and re-enable it.

We have already done this and VisualEditor worked only once, but the second time and more, the message "Error contacting the Parsoid/RESTBase server (HTTP 500)" still appears.

Unknown Object (User) added a comment.EditedAug 20 2021, 23:17

Unable to reproduce the error. Mind giving exact reproduction steps, such as exact url which VE is open in, which this happens on?

DarkMatterMan4500 subscribed.Aug 20 2021, 23:57

I was just contacted by Allistayrian himself, and he thinks that all of the Qualitipedia wikis, and not just the gaming wikis, are having this issue.

Reception123 removed a subscriber: Unknown Object (User).Aug 24 2021, 19:05
Reception123 edited projects, added Extensions, MediaWiki (SRE); removed Site Reliability Engineering.Aug 27 2021, 17:39
Herald added a project: Universal Omega. · View Herald TranscriptAug 27 2021, 17:39
Herald added a subscriber: NDKilla. · View Herald Transcript
Unknown Object (User) added a comment.Aug 29 2021, 20:18

Still unable to reproduce the error. It works for me.

Allistayrian added a comment.Aug 31 2021, 13:44

VisualEditor has already started working on our wikis again, at least for me this error is no longer showing.

Unknown Object (User) closed this task as Resolved.Aug 31 2021, 16:10
Unknown Object (User) claimed this task.

Closing per above then.